Terms & Conditions

Our Contract:

Acceptance of your order commences when your order is dispatched.

When you place an order to purchase any product we will send you an email confirming receipt of your order and containing the details of your order.

Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product.   You are seeking to enter into a contract with Outback International UK Ltd when you place an order.

We offer a 100% guarantee that if you are in any way dissatisfied with the goods you have ordered (including Sale items), we will exchange them or give you a refund for the items*, provided that you return them to us in their original condition.

*Delivery charges will not be refunded in the case of a return.  However, should you request replacements for returned items you will not be charged again for delivery.  All replacement items are shipped via standard delivery.

Returns Period

Our normal returns period is 14 days from when you receive the goods, and any returned items must be received by us within this time.

If you wish to return goods to us, you may do so without giving us prior notice. Returns address:
Outback International UK LTD
Unit 4 Madley Airfield Industrial Estate
Stoney Street
Madley
Herefordshire
HR2 9NQ
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.

To cancel an order email us at info@bbqspareparts.co.uk, leaving clear instructions that you wish to cancel the order.